Frequently asked questions by teachers and tutors students, pupils and parents companies, educational institutions, tuition & training companies further questions (client's original questions)

Archive of asked questions user administration

tutors, providers of tutoring services REGISTRATION How can I register? The registration is easy. Simply click on "registration" link in the menu bar and fill out the form asking for your data. > Link: registration Depending on your data and criteria such as country, state, zip code, qualification and subjects, etc. we will search the database for current students/tutoring requests and inform you anonymously by email or SMS/textmessage that there might be a suitable student/client for you. You will then be able to click on a provided link in order to receive/read the contact data of the student/client in order to get in touch with him/her. Additionally you will receive a receipt of your registration. In case you will not receive this confirmation email, something might have technically gone wrong. Possibly you did not provide a correct email address, or the confirmation email has been sorted out by your anti-spam software. You might have a look at the spam folder (unwanted emails folder) at your email provider/ email client. Should you still have problems to find this email please do not hesitate to contact our support team. If you'd like to change some of your data after the registration you can do so by entering your user account via LOGIN. > Link: Support | Link: user administration Search How can I find pupils/students/clients? You do not need to laboriously search classifieds databases for potentially outdated tutoring/student's postings. Simply register via the registration form on our website and let us serve you: we will find all suitable postings/requests, inform the student that there might be a new tutor (anonymously) and send you the tutoring job offers by email and/or SMS/textmessage. You may have a look at the offers in your user account at any time. Job offers How will I receive tutoring job offers? You will receive job offers by email and/or by SMS/textmessage or by a member of our support team calling you by phone as soon as you register or if there will be a new student/institution which suits to your profile or requests contact especially with with you. Getting in touch / make a contact How can I get in touch with the students? Simply fill out the registration form which you can find at "registration" . Immediately after your registration the server will seek corresponding offers and will dispatch proposals to the email account you had indicated. You will be informed directly about the number of candidates found right after your registration. You can also see these proposals at the job offer list in user account. Afterwards please turn to your email account and click on the inquiry mails (" Are you interested...?") There you will find anonymous details about your prospective pupil/tutor. However, until that point contact details are still not indicated. Provided the profil meets with your approval considerably, click on a express link at the end of the email. Thereby you simutanously give the order to submit you all available information in order to avoid that you have to take notes of them yourelf e.g. by hand or on your computer. It is to be noted that all your activities are recorded and the response times are calculated by the server: As a result of this and many other factors, your activities in connection with private-tutors will draw up a statistic profile from which someone would be able to gain an impression upon your manner of work, i.e. you are reliable because you have always replied to offers without delay etc. Another part of your profile are comments made by pupils about your personality, i.e. friendly, polite and motivating etc. It haven't probably escaped your noticed so far that the period of time within you response plays a major part in the arrangement of business relations for you. It is also taken into consideration when the server decides whether informing you about an inquiry received or not, since it wouldn't be resonable sending one a notification textmessage and he fails to response to it again and again. This were the statistic average counts: Don't worry that in case you need sometimes longer you will be thrown out the system. This method is used in order to increase the effientcy of our services and therewith better your chances of the next tutoring job . :-) Fast delivery of contact data What is the Express Link / fast delivery of contact data? How can I use it? Often there's urgent help wanted. Requests such as "Help! I am writing an important test tomorrow, who can help me today?" are not very rare. So the textmessage/SMS-notification sometimes is the first step to lifesaving action. If addtionaly the convient express collection of contact details (find the link provided on the inquiry mail) is used you wont't have to do much more. The system will - show details about the pupil - send the tutor and the pupil a confirmation which informs them that their contact details have been handed over to the other party and at the same time furnish information about the other part advised. By this method both parties are informed. However, we urgently recommend: Please get in touch with the person directly as you will have the phone and often the mobile number as well at your diposal. According to our experiences that would establish a famlilar basis with the person and usually a agreement is found faster. Moreover, emails are frequently overlooked or get even lost. Often they remain without a reply if further calls are not made. Addtionally it would be advisable to announce the call by email As for each inquiry several tutors are furnished with the details of the offer, please do not defer with contacting the pupil, in case your are interested. user administration, user account Where can I find the user administration/ my user account? What can I do there?How can I login? Please find your user account administration on LOGIN on the frist page. As a registered user you are able to change subsequently the information you frist had indicated - Emailadress - password - your addresss - search radius - skills, subjects etc. There you are also able to activate the facilities "holiday status", notification by textmessages and our Premium Membership. There, in case of open arrangments, you can also reach the feedback system. However, if no open arrangements are registered, the feedbacksystem is not available. textmessage/SMS-notification What is the purpose of the textmessage/SMS-notification? Question: Will I receive commercials/advertisment textmessages/SMS if I activate textmessage notification? No way! The sole purpose of the textmessage notification is to support and make the matching service faster and more effective. You will only be notified about a new job offer which has been sent to your email account so that you can respond fast. Question: I have activated SMS/textmessage notification in my user account but I do not receive any textmessage although I receive job offers by email. Why that? Answer: Due to efficiency for each inquiry only a limited number of textmessages are sent. If, for example, thirty inquiries for private lessons in London are dispatched e.g. only the first seven will receive a textmessage notification according to an internal ranking order which results from many different factors/criteria such as frequency of arrangements, frequency of feedbacks, response time, assessments/feedback provided by the students, etc.). For it does not makes sense to send repeatedly textmessages to someone who regularly answers these job offers/request only after some days. You could improve your ranking by giving feedback more frequently (not too often! ;-)) or by achieving good assessments from customers like pupils or parents. P.S: Please check your mobile phone number in your user account for typing errors. upload image How can I upload an image, foto or an illustration to my profile? In case you did not manage to upload the picture together with the registration, it can also convenviently be done later in the user account. There it is also possible to preview your picture itself or as thumbnail-image / preview image. Please take care to choose the adequate format e.g. Jpg or Gif and ensure that the size of the picture to be uploaded is neither too big, too tall or too wide. In order to generate a new name of the picture the system will slightly adjust it if necessary. You will receive the two versions of the image by email so that you can use the already fitted picture somewhere else,too! :-) That's what you can call service, isn't it? :-) Note: These images don't have to be images of the tutors,a simple illustration will certainly flavour your profile and will make it look more friendly and inviting as well. Vitaly important: Images mustn't neither violate copyright nor content any objectionable material. In case of doubts the publishment will be obstructed by our support staff. Illustration must be self-provided grafics and mustn't content names,advertising messages or URLs (internet addresses) etc. Contaventions will be persecuted by blocking your account respectively by prohibition of using our services again for good. Feedback System / giving feedback What is the Feedback System/ feedback form? By using the online feedback system in your user account you can easily and fast give feedback about the current state of a hook-up simply by clicking on the suitable feedback option. Every feedback activity will be accredited positively in our internal ranking system. The gained scores can be seen in your user account and will take effect at the next time a new student is searching for a tutor: those who feedback well, act fast and have successfull hook-ups will rise within the internal ranking and the external search postitions. This results in more requests /job offers and textmessage notifications for those who really support this service and who really have interest in tutoring. Those who provide information will be informed. ;-) How does it work? The feedback form is accessible only if you have received contact data of a student/client. Example: open cases: 2 By clicking on this link you will reach the feedback system which will ask you to choose one of the open arrangements After choosing you will be shown the feedback questionaire. There you will be able to provide information about the development of the business relation e.g. a contact has been established and a trial lesson is agreed but it hasn't been held so far. Or both parties got in touch but weren't able to come to an agreement. Whatsoever the case is all information provided on the feedback facility are recorded and will be acknowledged by email towards both parties. By the way, in case you wish to delete your proflie please take into account that this is only possible if no open arrangements are registered on your account. This was intoduced for security reasons so that a user account cannot be deleted accidentally and we therefore ask for your appreciation. If an business relation between tutor and pupil finally comes into existence, the pupil, the parents or the company will fill out a short questionnaire about their impression of the tutor. Postive attributes like friendly, sympathic, proficient, well prepaired, fllexibel or reliable can be choosen for this. However, no destructive comments are allowed. Please let us know in case accidentally you have been rated negativly. The author of this comment is always indicated in the feedback report. Why do I have to give feedback? The whole system depends on you giving feedback. Without the confirmation that e.g. an arrangement has been or has not been established, delayed etc. or without the feedback about the quality of the contact/tutor www.maths-london.com would be neither as efficient as it is now nor would it be possible to keep up our favourable prices. In case you like spending money on services which possibly lead to nowhere, please feel free to change your service provider. ;-)) Please consider the practical side of it: If you don't give feedback you won't receive the further offers or feedbackpoints. Tutors with the most feedbackpoints and points for efforts receive offers primarily. Moreover, only a limited number of textmessages are sent since we believe that it is not sensible to send expensive textmessages to somebody who certainly may be pleased to receive one but then fails to react to it. ;-) Ranking system What is this Ranking? The ranking accrues from statisic information which have been summerised. Most of them can be found on your user account administration. Here are some factors which have an postive influence upon your ranking: - speed of response - frequency of giving feedback - ratings by pupil or parents - estimations by the staff of www.maths-london.com - number of successful arrangements - etc. fees What do I have to pay for a hook-up with a pupil/student? As a private tutor, that means a person who does not work as a tutor as a full time job or for a tutoring institute/professional tutoring service, etc. this service is 100% free of charge. For tutoring services or professional tutors the first successfull hook-up will be free of charge! Only from the 2nd successfull hook-up there will be a one-time fee of EUR 7.00. If there should be only a one-time date between the tutor and the student a reduction of the fee may be asked for - therefore please contact our support team. A surprisingly often asked question: > Why does this service partially require charges/fees? How much money can I ask for my tutoring service per hour? As a skilled tutor you shouldn't let yourself be underpaid - 15 to 30€ are reasonable. However, in the frist conversation try to find out the real requirements of the pupil, the parent or the company and than adjust your services and salary expectations. Expect some cases where the financial and social standing may be critical, the salary will be an expression of the appreciation for your work. In case the tennis training is more expensive than the tutoring lessons, it is to be considered if a babysitter would be rather advisable than a tutor:-) Who can you call a skilled and competent tutor? When a primary-school pupil needs a patient tutor to overcame his difficulties with orthography an unpatient maths student would't be skilled enough. Qualifications cannot be judged upon the educational level. Practice a sound estimation of yourself and put this in the right propotion with the economic possibiltes of the pupil, parents or the instiution. Premium-Membership Of what use is the Power-Membership? preferred treatment at the textmessage service and a special tagging of the external profile which is shown first to potential customers for their preselection of tutors prior to their registration Note: invoices When and how will an invoice be sent? Issue of the bill will be effected immediately after the acknowledgement that the arrangement has been successful either by the tutor or by the pupil. The invoice will by dispatched by email, upon requst it is also possible to send it by mail, if the addresee agrees to bear the postral charges. newsletter You have the opportunity to sign up for the free newsletter by making a tick on the little box provided. Subsequently this can also be done via your user account as well as you can cancel it there. The newsletter is issued sporadically covering subjects such as related questions or features or adjiustments/improvements of our services. These are no spam-mails We will not, under no circumstances, pass on your emmailaddres to a third party. Support / other requests or questions You can find our contact details at "contact us". Please don't hesitate to use the facilities provided either by email or by phone when you have queries and questions about registration, tutoring or anything else that you would like to know. Email formats Currently our email system bases upon MIME-compatible TEXT- and HTML-Emails. You should be able to read the emails even if your email client does not support HTML-Emails. If you have any problem reading our emails please do not hesitate to send a note to our support-team so that we can help you or improve our system. Thank you. Unregistering / deleting a user account You may unregister at any time.Consequently, your user account will be immediately deactivated. Should there exist any open suggestions on your user account it would be necessary to give quickly feedback about these by again clicking on them and choosing one of the given possible outcomes of the arrangement. Then one last click will definitely delete your account with us forever 1-2-3-CLICK - and over ;-) . The logout will be confirmed by email .

students, parents, persons or companies looking for tutoring (still under revision/construction - though the important issues are part of the Terms & Conditions) > Link: conditions registration How can I register? Choose the menu item new registration/sign in form. Go for I'm looking for a tutor. Fill in your data in the form. Separate the subjects with an komma. After the registration form has been sent the server will seek corresponding profiles of tutors with matching details provided and will advise them directly by email or textmessage. Please confirm your email address by opening the registration confirmation you will receive by email an click on the confirmation link. Then there's nothing else to do for than to await tutors getting in touch with you. Unregistering / Deletion of your posting How can I unregister? At any time you have the option on your disposal to sign off by clicking on the link deactivate my account/ delete provided on your user account. The sign off will be confirmed by email. However, signing off is only possible if you have no open(unsettled) arrangements on your account. > Link: user administration Let me rephrase this: Prior to your logout, it is vital to give feedback about the unsettled offers/inquiries. Our system will then automatically unblock your logging out, provided all open arrangements have been settled. What excactly is the Feedback System? the feedback system The feedback system serves as a partly-automatic tool for users for furnishing particulars about unsetteled arrangement, for instance whether the both parties got in touch or that a trial lessons has been held. - the arrangement has been successful. - a trial lesson is going to be held. - has contact has been established, however, both parties couldn't come to an agreement, or one party has lost its interest in giving/receiving lessons - the person isn't interested anymore in private tutoring and -subsequently, if you got to know the tutor, please decribe the impressions you have gained about him/her, by filling out the form you will be presented after indicating a successful arrangement. These details will be automatically aquired in our ststem for a statistical profile of the tutor. However, your anonymity is granted The feedback system enables a automatic aquistion of the proceedings of open arrangement and negations and thereby assist parents or pupils to find the best possible tutor. In addition, the feedback system is supervised and stewarded by our staff. The opions expressed are looked after and will be, if it should prove to be necessary, slightly adjusted. By this we endeavour to ensure the most recent and faultless database we possibly can have. Question: I do not find any statistics in my tutor profile. Why? Answer: Only at the time a tutor has been rated by pupil, parents etc. the information provided will become visible as the mentioned statistics. Please find them on your profile. If ratings or information have been furnished, you will find them there. They give pupils an clear idea on your tutoring skills and competency. The link provided aside willl lead you to new registration search How can I find the right tutor? Just sign in. Our system will literally do the rest for you. As soon as your profile has been registered, the server will acknowledge corresponding tutors via email and textmessages. They will be provided with contact details and required skills etc. and decide whether to get in touch with you or to maybe brush them aside because of various personal resons. However, a tutor picking up contact details explicitly confirms its interest in tutoring (that pupil). At the time someone picks up your contact details you will be automatically be informed who and when did receive your contact details in order to protect your data privacy. Moreover, you may receive even within the first minutes after registration offers in response to your enquiry and may, in case your case is rather urgent, make an appointment for a trial lesson even on the very first day of your registration. Question: I have signed in as a pupil looking for a tutor. I have received an email with the Re: "You are looking..." What shall I do? Answer: Nothing at all! ;-) You simply have received an acknowledgement email to confirm to you that your enquiry is still active and is receiving attention. This was rather to inform you up to date how your enquiry is currently doing. This kind of email is sent when a new tutor has signed in who may fit your profile. However, whether the tutor in question is interested or not is still not sure. In that case all you'll have to do is await the tutor reacting i.e. a email which will advise you that the tutor has picked up your contact details. The same email will provide you his contact details. How can I contact a tutor which I found in a search result liste on this website? Provided you haven't signed in yet, simply click on the corresponding link "contact" on the left margin of the profile concerned. After this the system will automatically lead you to the registrations for tutoring seekers. The profile data of the tutor you had choosen will already be indicated. Please note that at the process of registration other tutors which may fit your requirements as well are likely to be found. However, our support staff will do every effort to contact the tutor requested either by phone or other means of transmission. Though, when it comes to reachability it is possible that this won't reach a sufficient result. We therefore recommend you to take other suggestions thoroughly into consideration Should you already be a registered user, all tutors known to us will in any case be informed about your enquiry. It is quit unnecessary trying to contact a tutor without the system having arranged an exchange of contact details. Any tutor fitting your requirements ( not only subjects but also only tutors within the stipulated circuit arround your place of residence!) will be contacted, your tutor in question definitly as well. But in case you have any doubts about that, or any other question by the way, please contact our support staff. We will be glad to help you out. > Link: Support. Invoice When and how will I receive an invoice? Invoice will be issued automatically after the confirmation that the arrangement has been successful (i.e. a trial lesson has been held) either by the pupil or by the tutor and will be dispatched by email. Upon request invoice can also be dispatched by mail. Question: Why does all that seem so complicated? Answer. Maybe because you deem it as complicated? The order of procedures are a result of several months' experience of personal setting ups of tutoring jobs. The experiences made were transformed into an automatical system. In order to provide first-class comfort together with a brisk and initial anonymous search for the "right" tutor and simultaneously a guarantee for success ( you only have to paid when you received help - just as it was the practice of the chinese doctors in former times) the challange lies in the target-oriented organ of the departmentsisation and in the exchange of information of both partivicees. Someone who uses his computer everyday anyway isn't likely to have much difficulties with our services, for someone like that the hand written job offers on a slip of paper on a overloaded pinboard o the department store next door may prove to be more complicated than our website. :-) Surely these will continue to be used in future as well Question: Have the tutors which you recommend been verified? Well, what I was thinking was wether I can leave me child not supervised in their private surrounding. ( Well, the typical worries of a mother, I know :-)) ? Answer: Because of our low arrangements fares it is not possible for us to check every tutor wether directly or in advance However, all registrations are seen by hand. Our support staff will pick up random samples or select profiles which seem to be conspicious and contact and check the tutors. Certainly all complaints on part of pupils will receive attention and should they, after examination, prove to be justified the user account of the tutor concerned may be deleted For verifying tutors reliably, e.g. for inspecting for serious hidden predispostions, expensive psychological tests and consultants would be necessary and this would reluctantly go beyond our scope. At this stage we would have to delegate the resposibilty to you by relying upon your sane judgement. By placing an advert for instance at newspapers, the editorial office will not in any case check the addresee We ask for your apprecation Many offers of tutors are furnished with comments of pupils, anyway. We are confident, that will help you to assess the tutor concerned in advance.

educational institutions, companies, tutoring services or institutes Are institutions or companies allowed to use this service? For so-called large scale customers or other customers there are only special agreements available because of the higher value of benefits and other reasons. Please get in touch with us. Soon it will be possible to open special accounts for companies, service inclusive.

advertising Advertising can conducted by placing small book or software tips relevant to the suject concerned presently in form of scattered image and text links. this is to offer an intelligent user information system which provides the user customized information and offers. If a specific selection could not be done, we may didn't have enough criterias or time for researching at our disposal. In case you want to place an advert for products concerning subjets such as school or education please refer to our contact page. > Link: Business Sponsors ... who is the lucky one and doesn't know it yet?:-)) :-) Übriggebliebenes und Frischaufgebackenes How can I get in touch with a tutor? Simply register. There will be more information on the way. :-) How can I get in touch with a student or a client needing tutoring? Simply register. There will be more information on the way. ;-) Who's going to be hooked-up? Whom do we service? Vermittelt wird zwischen Nachhilfelehrer/innen und Nachhilfeschüler/innen, Bildungseinrichtungen, Nachhilfeinstituten für privaten Einzelunterricht, Minigruppenunterricht und Lernsituationen in grösseren Lerngruppen, usw. How much I ought to pay the tutor? How much you pay the tutor is the matter of the negotiations between you and the tutor. Here are some points which play an important role: manner and level of the required lessons, expenses and time required for getting to the pupil and back, regularity, qualifications and skills of the tutor, life situation and financial possibilties of the pupil. According to our experiences it is counterproductive to underpay. The performance of a low-paid tutor, generally speaking, will be less effective because he may come to the lessons with some subliminal reluctance. Just imagine how you would felt! So, show your tutor that you appreciate his efforts by paing him reasonable. In many cases the economic benefits of successful lessons are ignored. A pupil who starts with his apprenticeship because of the lessons will save his parents one year expenses of accomodation not to forget the cost for their nerves.;-) Certainly, a pupil shouldn't be considered as one cause of expenses, however, thinking of how much money would be saved if a pupil would graduate earlier, some sighns about high private tuition invoices will fade to silence. In addition a successful or a unsuccessful degree makes a significant difference in the long term, by taking into account that starter salaries or salary catagorizations vary according to degree. This is how tutoring worths while. How much should a tutor be paid? There are offers on the market, paying 4€/h up to 100€/h , depending on the qualifications, degree and self-assessment of the tutor. The challenge is up to the tutor becoming conscious of his market value as well as staying realistic in salary expectations. That's one of the first tasks furture tutors have to deal with. :-) Is it possible to ask for more than 1 tutor for a student/pupil? Currently you have the possibility to look for more than 1 tutor within a request. For example 2 tutors for a student who needs help in Maths and French.

Was ist der Unterschied zwischen (Neu-)Anmeldung und Login? Registration: for new tutoring offerers and seekers Login: users which already have signed in and maintain and enquiry or and offer Obwohl das System falsche Eingaben großteils abfängt, kommen immer wieder die unglaublichsten Dinge vor: Question: I registered but I have not neither received a confirmation email nor job offers. Please verify your email address. Frequent mistakes: Please do not mistake internet address with email address: Internet addresses usually start with www. (i.g. www.domain.com) or http:// Email addresses always contain a so called @-character an no www! (e.g. name@domain.com) - the @-character is pronounced like an ~"at". Question: I have registered, I received a confirmation email and yet I have not received any job offers? How can that be? Provided you didn't accidentally interruppted while registering, there three possible reasons: 1. The process of search yield no recent results for your region and subjects. However, you will receive further offers by email as soon as pupil has signed in who fits your profile 3. The offers were passed on to spam directory. Alternatively, offers and inquries can be found on your user account, see inquiry list/ job offers 2. A malfunction has upset the search process. If you feel this was the case, please don't hesitate to contact our support staff. > Link: contact.

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